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Please arrive 5 minutes prior to your appointment; late arrival may impact on your treatment time.


Please inform us if you are pregnant or have any allergies in order to adapt the treatments to your needs. Should any problems arise please contact Claramay Beauty immediately for assistance.


If you do need to cancel or change your appointment, we require 24hours notice. For treatments over $100, we do need to take credit card details at the time of booking. The details are used in the event of cancellation or missed appointment with less than 24hours notice, there will be a 50% cancellation fee.


We accept Cash, EFTPOS, Bankcard, MasterCard and Visa at the completion of treatment. All prices are inclusive of GST and subject to change without notice.


Our gift vouchers are valid for 6 months from purchase date. Please note that we cannot take responsibility for lost gift vouchers.


Please choose carefully, as we do not offer exchanges or refund for change of mind unless item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, or where otherwise required by law. If you wish to return an item that you believe is faulty, it may be necessary for the item to be returned to manufacturer for assessment to determine whether or not you are entitled to an exchange or refund. We do require proof of purchase at Claramay Beauty and reserve the right not to offer an exchange or refund if the product was not purchased from Claramay Beauty. We will refund using your original payment method or a credit note where appropriate at our discretion.

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